Shipping policy

Fast Shipping

We work hard to get your order shipped out on the next business day! With roasted coffee, freshness is key so there may be delays due to our roasting schedule or other factors.

You will receive a notification once your order has shipped. If you have not received this notification within 2 business days after placing your order, please get in touch with us.

Your order will be shipped via USPS or UPS from Monday through Friday. USPS and UPS observe most national holidays which may affect our shipping.

Please do not hesitate to contact us with any questions regarding shipping! 

International Shipping

Get in touch with us at info@pantheoncoffee.com to set up an international shipment outside of the USA. Send us your phone number, shipping and billing addresses and which coffees you would like shipped and we will get your order shipped out as quickly as possible! We can also be reached Monday through Friday at +1 909 620 1450.

Returns

Please give us a call or email us if you would like any recommendations to pair you with a coffee that is the perfect fit!

Due to the perishability of freshly roasted coffee we cannot accept returns on any roasted coffee. That said, we are completely committed to your absolute satisfaction! If there are any errors in your order or if you are not happy with your purchase, please let us know right away. We will do what it takes to make it right. 

We will replace any items in your order that go missing or are damaged in transit. Please get in touch with us immediately so that we can send out a replacement right away. Sending us a photo of the damaged product or damaged shipping box can give us valuable insight to avoid repeating the same mistakes and may help us remedy the situation with our shipping partners.